FAQ

Frequently Asked Questions

Product Related Questions

Our brand is known for its unique portfolio of scents. From our classic bestsellers to our exciting new releases, we rewrite the rules of perfumery by mixing unexpected combinations of ingredients and providing elegant yet playful concepts in our scents. That being said, our most loved scents are 01 Signature, 03 Singapore Orchid, and 07 Asian Pear & Freesia.

We know that choosing the right perfume isn’t an easy task, so if you are new to the world of Kissmi Scents, you can try our Scent Finder tool to discover your signature scent and know which one to try first.

With its always-on scent, a diffuser is the ultimate scene-setter, creating a sophisticated atmosphere from the moment you enter a room.

Each room requires the right scent(s) to create the right ambience for the space and its use. Kissmi Scent reed diffusers are best placed in:

  • Hallways, like a warming hug that greets you when you first walk in.
  • Living rooms to create a feeling of coziness and relaxing atmosphere that’s ideal for entertaining.
  • Offices, to help motivate you, promote productivity and concentration.
  • Bedrooms to create a peaceful sanctuary suitable for dreams and escapism.
  • Bathrooms to  provide a subtle, long-lasting fragrance that can mask unpleasant odors and leave a pleasant scent behind.

Bear in mind that the number of diffusers you use can alter the intensity of the aroma. For larger rooms, try layering your scents by adding diffusers in different fragrances to create a unique ambience.

We recommend that you place our diffusers on a flat and hard surface and avoid placing them in a cluttered area, close to a heat source, and keep them out of reach of children and animals.

Yes, all our home diffusers come with 6 rattan reeds. For optimum effect and usage, we recommend using all 6 reeds simultaneously and turn the sticks every so often.

All our Luxury Reed Room Diffusers include 6 rattan reeds to release scent continuously for approximately 1 month.For optimum effect and usage, we recommend using all 6 reeds simultaneously and turn the sticks every so often.

All of Kissmi Scents’s oils are 100% pure, free from any additives, adulterants or dilutions. They are of the absolute highest quality and are ideal for use in aromatherapy. Since there is no organization that oversees the quality of essential oils, ‘Therapeutic Grade’ is simply a marketing term. Any company can say their oils are therapeutic grade. Some companies use other therapeutic grade terms, or other grading or certifying terms, for internal quality standards. However, these terms are often trademarked by the company. When looking for the highest quality oils, don’t look for terms such as ‘Therapeutic Grade’ since any company can use this term. It is best to look for a company that ensures the quality of their oils based on test results and experts. Some tests that are important when ensuring the quality of an essential oil are GC/MS (Gas Chromatograph/Mass Spectrometer) tests and organoleptic test.

Please head on over to Kissmi Scents’s Quality page to read more about what we do to guarantee our oils are of the highest quality.

Some, but not all. We work very hard with our suppliers to provide oils that come from organically grown plants. That being said, we only carry a small line of certified organic oils. These oils are clearly labeled and our line of certified organic oils and synergies is continually growing. If you are looking for a guarantee that the oil was grown organically and follows the organic standards, we recommend you purchase our certified organic oils. Since many small farmers cannot afford to certify their organically grown plants, the only way to guarantee the oil is organic, is to purchase a certified organic oil.

Most essential oils do not need to be redistilled. The only time this happens is if you are trying to remove some of the minor constituents found in the essential oil. Most often this is done for the food flavoring industry. This is also done for toxic substances such as hydrocyanic acid (cyanide) in bitter almond oil. Because cyanide is so toxic, this oil is legally required to be redistilled. In these cases, the plant would be distilled and then the essential oil would be fractionally distilled, or redistilled, to remove these minor constituents.

Most of Kissmi Scents’s essential oils are extracted using steam distillation. Our citrus oils are extracted using cold pressed extraction. We also carry a few CO2 extracted oils and also a few solvent extracted absolutes. Here is some more information about the different methods of extraction.

Steam Distillation: The most common process of extracting an essential oil is by distillation, a process that isolates the aromatic, volatile element of the plant with steam.

Hydro-Distillation: Hydro-distillation is very similar to steam-distillation with one major difference. With traditional steam-distillation, steam passes through the plant material, carrying the essential oils in the vapor to be separated later. During hydro-distillation, the plant material is placed directly in the water that is then heated to boiling. The essential oils are carried through the vapor, condensed, and decanted to separate the essential oils from the water.

Cold Pressed: Expression, or cold pressing, is used primarily for citrus fruits like orange and lemon, where the essential oil is obtained in tiny pockets in the peel or rind. Oils extracted by cold pressing are the most volatile of essential oils and can evaporate quickly when exposed to air.

CO2 Extraction: The CO2 extraction method yields a greater number of aromatic compounds than any other distillation process, making this extraction method one of our personal favorites! In certain conditions at a low temperature Carbon Dioxide or CO2 can be pressurized to become a liquid. This liquid then acts as a solvent and is used to extract the oil from plants. After extraction is completed, the extraction vessel is brought back to normal temperature and the CO2 rapidly converts to gas, leaving behind a high quality oil that is free of solvents.

Solvent Extraction (only used for absolutes): Flowers too delicate to be processed with heat are soaked in a solvent, usually hexane that extracts the volatile elements. The solvent is then evaporated leaving only the most fragrant constituents behind. This process produces what is called an “absolute”. Here is a more in depth step by step process: 1) Plant material is macerated in a solvent. Usually hexane. 2) After several days the solvent is removed, leaving the viscous, fragrant concrete. 3) The concrete is dissolved with high proof alcohol. 4) The mixture is chilled, and separates into plant waxes and fragrant tincture. 5) The fragrant tincture is vacuum distilled to evaporate off the alcohol, leaving an absolute. All absolutes are extracted using solvent extraction.

We do our best to keep the nasty chemicals out of your lives. Our scents contain a proprietary formula of the best essential and fragrance oils. We make sure all of our fragrances are 100% plant based and phthalate free.

At this time we do not offer samples. With our great prices, we recommend that you try out some of our oils that you are interested in trying. We are sure you will be satisfied with the quality of our essential oils.

Contact us and we’ll help you with that! Easy peasy!

Usage Related Questions

Remove the plastic cap from the bottle. Arrange sticks in bottle. Make sure they are evenly spaced and not bunched together. Turning the sticks may affect how long they last.

For more information on how to use our reed diffuser, please head on over to our How To Use page here.

Remove the plastic cap on the bottle and insert the two reed sticks into the bottle. Turning the sticks every few days will intensify the scent, while leaving them untouched will create a more subtle aroma. Remember to wash your hands if you touch the sticks to avoid transferring any dirt or bacteria onto them.

For more information on how to use our reed diffuser, please head on over to our How To Use page here.

Certain essentials oils are considered too powerful for use during pregnancy as they may stimulate the production of certain hormones and can encourage bleeding. Please consult your physician before using essential oils while pregnant.

Short answer, yes. Essential oils are volatile meaning that they evaporate very quickly. When you dilute essential oils, the evaporation process is much slower because they are diluted in non-volatile substances. The carrier oil then carries the essential oil into the skin which means that you can use less essential oil. Additionally, the therapeutic benefits of a carrier oil often increases the therapeutic benefits of the essential oil!

There are many reasons why some essential oils are not recommended to be used on or around children. Some of these reasons are toxicity concerns, adverse skin reactions and breathing problems. Children are more at risk because they are smaller and therefore more susceptible to toxic substances, their metabolism is less effective than an adults, their skin is thinner and not as mature as an adults, and they are more susceptible to respiratory issues. 

Shipping Related Questions

Once your order processes it will ship out within 2-3 business days. Your refill order date is determined by your first order date.

Our normal and recurring orders do not have tracking. Generally we see them arrive within 10 days. Of course if you run into any issues, please reach out to us to our customer service team at [email protected]

To start a return, you can contact us at [email protected]. All return requests will be processed within 48 hours.

Contact us and we’ll help you with that! Easy peasy!

Log in to your account, Select My Subscription > Select edit > Select the address > Update info. 

All orders are shipped out of our centrally located distribution center in Rancho Cucamonga, CA USA.

Payment Related Questions

We accept all major credit cards and PayPal.

At the moment we do not accept payment over the phone.

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